Shipping Policy
LCL(Less than Container Loading):
Our standard packaging is designed for Full-Container-Loading transportation. SMT is not responsible for the damage of loose boxes while in the care of a third-party freight forwarder or the workers whom they employ. Therefore, SMT cannot ensure the full safety of items shipped in loose boxes once they arrive in a forwarder’s warehouse. SMT will record images of the packaging before items are delivered to the forwarder’s warehouse, though will not be responsible for any damage or any missing items which occur during the shipment. Additional package protection is offered at an additional charge of 5%~20% against the order’s total value.
FCL(Full Container Loading):
SMT ensures a container is sealed after loading. If goods are damaged during the sea-shipment from poor quality or lack of packaging, SMT assumes responsibility to assist customer solutions in following:
Under the agreement of SMT, customers will decide on appropriate disposal or private use should products be irreparably damaged. SMT will refund the amount limited to the original product purchase price.In some cases, slight damage on loose boxes is not unusual should be allowed so long as the inside product is otherwise undamaged.(The seal number must be match the original and picture documentation plus serial number must be offered when a customer requests a refund).
- Payment Policy
FOB:
T/T (Telegraphic transfer): 30% down payment, 70% payment by copy of bill of lading.
L/C at sign;EX-works:
T/T (Telegraphic transfer): 30% down payment, 70% payment by copy of bill of lading.
- Lead Time
Low season: February to May is our traditional low season.
Peak season: June to January is our traditional peak season.
Generally, It will take 3~5 days for down-payment or L/C documents to process. Excluding receiving the down-payment or L/C documents,the lead time for FCL order will generally be 25 days in low season and 30 daysin peak season, the lead time for LCL order will generally be 35 dyas in low season and 45 days in peak season. - Logo / Branding Policy
When your order quantity meets our MOQ, logos will be allowed to be printed on the carrying case, end-panel of the table and on the boxes for free.
Notice: For technical reasons, we can only allow for the printing of 2-color logos.
